Refund Policy

Last updated: June 3, 2026

Overview

ResuMagic is operated by Guochao Weng as a sole proprietor. We sell a one-time digital download: an AI-tailored resume document (PDF and DOCX) based on your uploaded resume and a job description you provide.

What you pay for

• Free: resume–job description match score, preview of suggested changes, and a limited before/after comparison
• $5 (one-time per optimization): full optimized resume content, complete change log, and downloadable PDF + DOCX files

You can review the preview before purchasing. Payment unlocks the complete deliverable described on the result page.

Immediate digital delivery

ResuMagic provides digital content immediately after successful payment. At checkout, you may be asked to confirm that you want immediate access to the optimized resume files and understand that once paid content is unlocked or downloaded, refunds are limited to the eligible issues described below.

Download access

After payment, you have 7 days to download your optimized resume (PDF and DOCX). Free previews are available for 24 hours without purchase.

Refund eligibility

We offer refunds within 24 hours of purchase when:

• The download did not work after successful payment
• The optimized resume file was empty, corrupted, or materially missing major sections from your original resume
• You were charged but the paid content was not unlocked
• There was a duplicate charge for the same optimization

Non-refundable cases

• You are dissatisfied with AI wording choices but received a complete, downloadable file
• You did not get a job interview or offer (we do not guarantee employment outcomes)
• The 7-day paid download window expired before you downloaded your files (refunds are not available solely because you missed the download period)
• You uploaded the wrong resume or job description

AI-generated content may require your review and editing. ResuMagic is a self-service document tool, not human career consulting.

How to request a refund

Email support@resumagic.app within 24 hours of purchase and include:

• Your optimization ID (from the result page URL: ?id=...)
• Date and approximate time of purchase
• A brief description of the issue
• Your payment receipt, if available

You can also use our feedback form (category: Payment or download issue). We aim to respond within 2 business days.

Processing

Approved refunds are issued to the original payment method through our payment provider. Processing time depends on your bank or card issuer (typically 5–10 business days).

Contact

Questions about this policy? See our Contact page or email support@resumagic.app.